The season so far
Issues
Everything that needs solving. Summarize it in a sentence, add detail underneath. Score priority 1 to 5, and work the 5s first.
Orders
Reservations
Phone
Messages
Weddings, festivals and bulk orders off the events form. Read what they wrote, change the reply if you want to, then Send it or Do not send. Nothing goes out on its own.
Marketing
What goes out on Facebook and Instagram, one a day at 7:30 in the evening. Once a week, put the next seven into Business Suite Planner: save the file, copy the caption, then tap Scheduled. A tile with no mark on it is still just planned.
Start at the top and follow a line down. Ways in, then the order itself and every choice in it, then everything that happens after it.
Inventory
What we have left. Type a number and the site counts down against it; set it to 0 and that item shows as out of stock on the website and the checkout stops selling it. Leave the box empty for anything you are not counting. Off is the switch for taking something down without picking a number.
Board
Everything open, in one place. Put a number in the box to rank it: 1 is the next thing that matters. Unranked rows sit at the bottom until you mark them. Agents add rows here but never rank them, so the order is always yours.
To-dos
Seven day actions. Done or not done, no half credit.
Messages
Every message a customer has been sent, and whether it landed. Tap a row to see the rest of it.